Information and Communication Technologies Provide Municipal Services
V. Yu. Pripoten, I. Ye. Alferova
Donetsk National Technical University
Annotation: The article substantiates the expediency of introducing information and communication technologies in the sphere of providing municipal services, including in the form of introducing and improving the e-Government system. Proposals on the introduction of the system of electronic services in the LAN at the municipal level are presented. The article describes the stages of introduction of information and communication technologies in the practice of local government. Proposals have been developed to assess the accessibility, quality and popularity of municipal services using cluster analysis methods. As criteria for the analysis were proposed: the form of filing a request for a municipal service and (or) the form of providing municipal services (electronic, written, combined); quality assessment of municipal services by consumers. The list of indicators can be expanded by including additional criteria or splitting the given indicators into components depending on the purpose of the analysis and the specifics of the services.
Keywords: municipal service, e-Government, information and communication technology, marketing of municipal services, electronic service, administrative service, interactive service, transaction service, payment gateway, single portal of state and municipal services.
Pages: 279-291.
Link for citation: Pripoten, V. Yu.; Alferova, I. Ye. Information and Communication Technologies Provide Municipal Services. – Text : electronic. – In: Economics of Civil Engineering and Municipal Economy. – 2017. – Vol. 13, N 3. – Р. 279-291. – URL: https://donnasa.ru/publish_house/journals/esgh/2017-3/11_pripoten_alferova.pdf (date of access: 01.09.2024). (in Russian)
Vol. 13, N 3 (2017)Journal: Economics of Civil Engineering and Municipal Economy
Publish house: Donbas National Academy of Civil Engineering and Architecture